To access your card account information using your Social Security number, press 2.We are sorry, we did not receive your selection – Please try again, your 16 digit card number is in front of your card, To re-enter your card number, press 1.Wait while the auto-attendant goes through the messages below a few times, then you will be transferred automatically to a customer service representative: If you do not have your Direct Express card number or Social Security number, here is what you need to do to talk to a live person: If you do not have your Direct Express card with you, then (Press 2) to access your account using your Social Security number. You may be put on a brief hold if all agents are currently assisting other customers when you call. Step 4Īfter entering your card number, a Direct Express customer service agent will answer your call shortly. If you have your Direct Express card with you, then enter your 16-digit debit card number. Step 1Ĭall Direct Express Customer Service toll-free at 1-88 (Customer service agents are available 24 hours a day, 7 days a week) Step 2įor English, (press 1), for Spanish (Press 2), for all other languages (press 3) Step 3
#DIRECT EXPRESS TALK TO PERSON HOW TO#
We have provided a step by step process below on how to speak to a live person. If you are having a hard time contacting a human at Direct Express, we can help. How to Reach a Live Person at Direct Express If you have other questions about the Direct Express debit MasterCard that is not mentioned above, you can get help with customer service when you speak to a live person. If you cannot wait 10 days and want your card sooner, you can speed up the process by paying for expedited shipping with a tracking number. Second, it takes about 10 days to get your new card so the sooner you call, the faster you are close to getting your replacement card.
If your debit card is lost or stolen, you should call customer service right away.įirst, this is important because it will allow Direct Express to take immediate action to de-activate your card to prevent any further transactions from posting to your account while you wait for your new card. After you report it and complete the fraud packet, it can take anywhere from 45 days to 90 days to get it resolved. If you fail to return it within the 10 days, your case will not be processed any further.īe aware that the dispute process takes time. You then have 10 days to complete that packet and return it to Direct Express. The packet will be mailed to your address on file. This will be done through the fraud packet. You will be required to provide a detailed account of the transaction and incident. If you have transactions on your Direct Express card you did not make and would like to dispute those transactions, you will be dealing with the Dispute Resolution Department. Please know that the dispute process takes time and your issues are not going to be resolved right away.Ĭontact the Dispute Resolution Department
If you have fraudulent transactions on your debit card that you are sure you did not make or authorize, you should call customer service right away. This is the number one reason most cardholders call customer service. Instead, we have gone through them and identified the top 4 issues people call customer service about and what you should know before you call. We are not going to ask you to read all the comments to discover these tips and recommendations. While you will read about frustrations people are having with customer service, you will also find that there are tips, advice, and suggestions about what to expect when you call customer service and how to prepare before you call. If you scroll down to the comments section of this article, you will find that there are a lot of comments from Direct Express cardholders about their experiences with customer service.
Some people have been complaining online about Direct Express when they are actually venting about Cash Direct Express. Some consumers that have had a bad experience with Cash Direct Express are calling the government-issued card service to complain. That company is not affiliated with the government issued Direct Express Card. It is important to note that Direct Express is NOT the same as Cash Direct Express, which is a different company running a payday loan service.
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